Amphora Connect delivers full-fibre broadband over a brand-new local network built for the way people use the internet today. Full fibre provides a dedicated fibre connection to your property, making it well suited to working from home, streaming, gaming, video calls and households with many connected devices. Our West Mersea service offers competitive speeds, straightforward pricing and support from a provider that operates locally. Almost uniquely, we offer equal download and upload speeds. No other local provider can do this.

Availability varies by property. Enter your postcode into our availability checker to see whether your address can be connected and which packages are available. If your property is not yet serviceable, you can register your interest and we will let you know if availability changes.

Yes. Full fibre provides a fixed, dedicated connection to the property and is not dependent on mobile signal strength, local radio congestion or weather conditions. Fibre will last for many years and is a dramatic leap in performance compared with old-fashioned copper cables. This is particularly relevant for customers who need consistent performance for home working, video calls, gaming or business use.

Yes. Full fibre is well suited to video meetings, cloud applications, VPNs and simultaneous use by multiple users.

Register your interest so that we can keep you up to date on progress in your area with updates. We’ll get in touch as soon as connection is ready for installation in your street. Once you have placed an order, we will be in touch with you to arrange a pre-installation survey to agree the scope of works for the installation itself.

Once you place your order, we will confirm the next steps and arrange your installation where required. You should not cancel your existing broadband service until your Amphora Connect service is working, unless we specifically advise you to do so. In many cases, the changeover can be completed with little or no interruption, but the exact process depends on your existing provider and the type of service currently installed.

If you do not own your property, you will need permission from your landlord. As set out in our T&Cs, you will need to obtain all necessary consents and permissions prior to installation taking place and provide us with these consents and permissions on request.

Your service is supplied under a 24-month contract.

The fibre will be installed from a connection point at the property boundary. If your home or business is located some distance from the street, the fibre is usually laid using narrow trenching unless on the rare occasion, other solutions are required. In all instances we will be installing a new duct and fibre cable with our SDD (Service Demarcation Device). The engineer will then fit the network equipment SDD in your property which is normally mounted on the inside of the wall facing the street (this would be ground floor level for a house). This is a fibre converter and will ensure your connectivity to our network. Your router is installed and a speed test is carried out to check everything is working normally.

Yes, or your representative, provided they are 18 years or older.

For most standard connections, Amphora Connect do not charge an installation fee. This is however subject to survey, if an installation fee is applicable then the fee will be agreed and fixed before any works commence.

There is no upfront cost to the customer for Amphora Connect or its subcontractors to undertake a Standard Installation. We define a Standard Installation as the availability of a connection point on a telegraph pole within 50 metres of the customer premises; or the availability of a connection point in a pavement chamber with clear and usable ducting leading to the customer premises.

It is further defined as termination of the fibre connection to the customer premises on the inside of a front wall and does not include additional internal cable runs. In those cases where we find an installation falls outside this definition, we will advise the customer accordingly, and where appropriate, advise potential solutions including undertaking required works at the customer's cost or explaining to the customer how an appropriate fibre route could be created.

The installation appointment itself will usually take a few hours, although the exact time depends on the route into your property and the work required. We will agree an appointment with you, discuss the proposed equipment location and test the service before completing the installation. The earliest available appointment will depend on engineer availability and any necessary permissions. At the current time, due to the complexities of obtaining the required wayleaves, we do not install to MDUs.

Whilst long-awaited gigabit internet speeds are finally coming to you, are you and your devices ready to upgrade to gigabit internet? To benefit from Gigabit speeds, you should ensure that you and your devices are able to take advantage of the new potential speeds. To ensure you get the best benefits of gigabit internet, you need the right wired connections. It’s particularly important to sort out the wired connection from our SDD to your router. The Service Demarcation Device (SDD) is our custom-made network equipment – a fibre converter that ensures your connectivity to the wider network. As most of you will be connecting to gigabit services through a wireless router, you should check that your devices support the latest standards to benefit from the promised speed. Our chosen customer router is of the 802.11ax standard (or Wi-Fi 6). If you wish to use your own router, and you are welcome to do so, you need a Wi-Fi 6 model to ensure you can make the most of your new connection. To achieve the highest level of speeds possible, we recommend you connect devices using ethernet cables wherever possible.

In order to diagnose any speed issues, it is required initially to conduct a speed test with a computer and an ethernet cable connected directly to any of the LAN ports on the SDD. There are dozens of speed test sites, many of which can give spurious test results. For the most accurate assessment of your connection, we recommend that you install the Ookla desktop Speedtest app and use that.

There are a lot of factors playing into the functionality and reach of WiFi connectivity, such as: wall material, wall thickness, floor and roof material, floor and roof thickness. WiFi connections can never reach the speed attainable over ethernet cables

Contact our support team and we will investigate the fault, identify whether the issue is with the network, the router or your internal Wi-Fi, and keep you updated. If the broadband service is working but Wi-Fi is poor in part of the property, we can help identify whether the issue is caused by the router location, building construction or coverage requirements.

Contact us before moving. We will check whether Amphora Connect is available at your new address and explain the options for transferring, cancelling or starting a new service.

Amphora Connect is already connecting homes and businesses in Colchester, Wivenhoe and West Mersea, with further properties being added as the network expands. Please check your post code and reach out if you may have any further questions.

Amphora Connect has a direct interest in delivering a reliable service in the communities where it operates. Our network is designed, managed and supported by a local provider, giving customers a clear point of contact rather than dealing only with a large national brand. Our network is Colchester-based, with a footprint reaching to Clacton, Ipswich, Braintree, Harlow, Wivenhoe and West Mersea.